We commit ourselves to meeting the following minimum standards in our service delivery:
1.1 Provide a fast, efficient and friendly service.
1.2 Answer the telephone promptly and courteously.
1.3 Our service uptime will be 99.99% at all times.
1.4 Our turnaround time to attend to client queries and faults will be 12 hours.
1.5 Acknowledge all client correspondence within 48hours.
1.6 Attend to all walk-in clients within 15 minutes arrival.
1.7 To uphold acceptable communication etiquette.
1.8 We undertake to give our clients clear, accurate, timely and relevant information.
1.9 We do not tolerate corruption, discrimination and favouritism.
2.0 We are open to suggestions and criticism from the public.
We shall undertake our duties in the most professional and diligent manner in line with our Code of conduct. We will uphold data confidentially and rights to privacy.